FAQs

How do I know buying from you is safe?

We have been in the Jewellery industry for over 10 years and selling online since 2012. We take this business very seriously and we strive to protect the information of all our clients and visitors. We believe you should be able to shop for something like an engagement ring online, securely and easily from the comfort of your home or phone. 

Why should I buy from Diamond Sky?

We are around 24 hours a day 7 days a week and even on public holidays to answer any questions or concerns you may have. We are here to help you choose the perfect ring with the best quality at the best price. We don't work off commission and we believe no one should be pressured into purchasing something this special.

What is your return policy?

Diamond Sky is happy to offer a 14 day money back guarantee on our stock collection of Engagement Rings. All rings that have been custom designed or have received a diamond upgrade are unfortunately not able to be returned for a refund. 

In order to get more information regarding our refund policy please email info@diamondsky.com.au

How do I know I'm receiving a real diamond?

All our diamonds come complete with a diamond certificate for authenticity which will be sent to you when your diamond is confirmed. The certificate will be sent with the ring as well as a Valuation for insurance purposes.

Do you offer a price beat guarantee?

Of course we do. please send us any quote at info@diamondsky.com.au  and we will do our very best to beat it.

How is my order shipped and packaged?

All our rings are held in a timber black gloss ring box and placed in a gift back before being wrapped for travel. If your order is being delivered across Sydney we use our in house Secured Delivery Service, if your order is outside of Sydney we use Australia Post Express Postage.

Can I track my order?

Absolutely. We will send you your tracking number once your order has been dispatched so you may trace the order once it goes out.

Do you offer a warranty on your rings.

We believe you should have total peace of mind when you order from Diamond Sky and that's why we are happy to offer a lifetime warranty for all manufacture and production defects.

The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack or maintenance, loss or theft.

 What methods of payment do you accept?

We accept credit card, PayPal and Direct Deposit. If paying via direct deposit we will send you an invoice with instructions on how to pay.